The name that will appear on your invoice/statement will be Body and Soul Health Products Pty Ltd. Our NZ registered office is located at 21-23 Timothy Place, Avondale, Auckland 1007. Our NZ company registration is 7248077 and our IRD number is 128-188-886.

Body and Soul Health Products Pty Ltd (trading as Hope’s Relief NZ) is owned and operated by its Australian parent company, Body and Soul Health Products Pty Ltd. You can contact us Monday to Friday 10.00am – 5.00pm (NZST) on 0508 776 782.

Payment

We accept payment via Visa, Mastercard and Internet Banking.

Visa / Mastercard

You will be asked to enter your credit card details during the checkout process. For details on security please read the “Website security” below.

Internet Banking

Simply select internet banking as an option during the checkout process. 
You will then need to make payment for your goods, including shipping, directly into our bank account via internet banking – full information on how to do this is provided during the checkout process.
Please insert your full name and Order Number (given to you during checkout) in the reference field when making the internet banking payment.
We will dispatch your order as soon as we see your payment in our accounts.
Should you wish to check if we have received payment do not hesitate to contact us.

 Website Security

We undertake every possible precaution to provide a safe and secure platform on which to conduct online transactions. www.docsorders.co.nz uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. This encryption scrambles details such as credit card number, billing details and delivery address so that generally, other computers are unable to decipher the information, ensuring privacy and security. 

To make sure you are accessing a secure server, check for the unbroken key or closed lock symbol located generally either at the bottom left, bottom right or top right of your browser window. If this appears, then SSL is active. You can double check this by looking at the URL as well. If SSL is active, then the first characters of that line will read ‘https’ rather than just ‘http’. It is important for you to protect against unauthorized access to your password and to your computer. Ensure you logout when you have finished visiting www.docsorders.co.nz especially if you access our website from a shared computer.

HOPE’S RELIEF MONEY BACK GUARANTEE

Living with skin prone to eczema, dermatitis or psoriasis can be a trial of error when it comes to choosing effective products to care for your itchy skin. We want to give you the confidence to give Hope’s Relief a try! We stand behind our products and offer a 100% Money Back Guarantee.

As some itchy dry skin conditions may have been prevalent for some time, all we ask is that you give the products sufficient time to have an effect (at least 14 days consistent use) and if not satisfied we make it very simple to get your money back. We also have a Free phone number 0508 776 782 that you can call first before returning the product to discuss your experience with our staff.   Our main concern is getting you relief and results.

To obtain your Hope’s Relief Money Back Guarantee:

  1. Send us a letter within 90 days after making your purchase and explain why you are not satisfied in 25 words or more.
  2. You must have used our product for at least 14 days consistently first.
  3. Post the products back to Body and Soul Health Products,  Private Bag 47908, Ponsonby Auckland 1144
  4. Include proof of purchase e.g. Retail receipt or invoice from online.

Hope’s Relief Money Back Guarantee is available for all purchases made within New Zealand, both online and in-store. Please note that the cost of postage is to be covered by the sender.

All refunds are sent by cheque made out to the person returning the product.

Hope’s Relief is here to help you and your family

You can contact us at any time through info@hopesrelief.co.nz

Alternatively, you can call Hope’s Relief on Free phone number 0508 776 782  Monday to Friday 10.00am to 5.00pm (NZST) with any questions you may have.