We promise to get your delivery to you quickly and in perfect condition.
We will normally despatch your order on the same day we receive it. However, the courier picks up our bags at 2:30pm so if your order misses the cut-off it will be sent the next working day.
Special delivery instructions – please just let us know in the delivery instructions field in the checkout.
Delivery within New Zealand
We offer FREE delivery in New Zealand.
We use Courier Post for all deliveries, you can visit them HERE. Most orders will arrive the next working day, and all orders should reach you within 3 working days.
Should you require a Saturday delivery service, then please select this option when checking out – Saturday deliver incurs an additional $5 fee.
We use ‘Track and Trace’ couriers. These are non-signature couriers (you can request a signature courier should you prefer). If you’re not home when the courier driver delivers your order, and they deem it safe to do so, the driver will typically leave your parcel either at your door or in your mailbox. If they don’t think it safe to leave, they’ll leave a card-to-call.
If delivery is to a business you must include the business name in your delivery address. We can deliver to PO Boxes and Rural Delivery addresses for no extra charge.
We accept full responsibility for parcels lost in transit in New Zealand prior to delivery provided we are notified of this loss within 7 days of the order being made. We do not accept responsibility for your order once delivery has been made.
If your order is damaged in transit, we will ask for you to return it to us and we will provide you with a replacement.
Delivery outside New Zealand
We’re happy to send your order to you wherever you may be. You can choose to have your order sent via Airmail or International Courier.
If you have any questions regarding overseas delivery, please don’t hesitate to contact us. Your satisfaction is important to us, and we’ll do everything we can to ensure that.
Lost in transit?
We use track and trace couriers, so if your goods are lost in transit we accept responsibility and will replace them provided we are notified within 7 days. We can not accept responsibility for your parcel once delivery has been made. For more information on our delivery policy
If you have any problems at all, please do not hesitate to contact us. Your satisfaction is important to us, and we’ll do everything we can to ensure that.